Return & Refund Policy
At Rinlume, we want you to feel confident when placing an order. We understand that a product may not always be the right fit, which is why eligible items may be returned within 30 days of delivery.
Returns
To request a return, please contact our customer care team at support@rinlume.com within 30 days of receiving your order.
To be eligible for a return:
The product must be unused and unopened.
The product must remain in its original packaging.
All seals, labels, and tags must remain attached and intact.
Proof of purchase or an order number may be required.
For hygiene and safety reasons, products that have been opened, used, tested, sampled, altered, or tampered with are not eligible for return.
Please contact us before sending any item back. Returns sent without prior approval or to an incorrect address may not be accepted.
Refunds
Once your return has been received and inspected, we will notify you by email whether the refund has been approved or rejected.
If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank, credit card provider, or payment service.
Original shipping, handling, and delivery charges are non-refundable unless the item was defective, damaged during delivery, or incorrect.
If a returned item arrives used, opened, incomplete, damaged, or otherwise outside the return requirements, we may reject the return and notify you by email.
Exchanges
For hygiene and safety reasons, Rinlume does not offer direct product exchanges.
To select a different item, please contact us at support@rinlume.com. If your original product is eligible for return, you may return it for a refund and place a new order separately.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, leaking, or different from what you ordered, contact us at support@rinlume.com as soon as possible.
Please include:
Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the packaging and shipping label, where applicable.
After reviewing the information, we may offer a replacement or refund depending on the circumstances. Approved replacements or refunds for damaged, defective, or incorrect items will be provided at no additional product cost.
Products that have been intentionally damaged, improperly stored, misused, altered, or used in a way that does not follow the provided directions will not qualify as defective.
Late or Missing Refunds
If you have not received an approved refund after the expected processing period:
Check your bank or payment account again.
Contact your credit card provider or payment service, as processing times may vary.
Contact your bank, as there may be an additional posting delay.
If you have completed these steps and still cannot locate the refund, contact us at support@rinlume.com.
Final Sale Items
Items marked as Final Sale, as well as certain clearance or promotional items, cannot be returned, refunded, or exchanged unless they arrive damaged, defective, or incorrect.
The final-sale status will be shown on the applicable product page or during checkout whenever possible.
Contact Us
For return eligibility, damaged items, refund questions, or other order-related assistance, contact:
purelyora
Email: support@rinlume.com